SHIPPING & DELIVERY
At Mali Isabel Art, each piece is crafted with care, reflecting the unique vision and talent of Aboriginal artist Mali Isabel.
Whether you're ordering a gift for a loved one or adding to your own collection, we ensure your items are carefully packaged and sent with care. We strive to provide reliable shipping and delivery services while maintaining our commitment to sustainability through eco-friendly packaging.
As a sole artist, Mali oversees the creation and preparation of all orders herself, which means that shipping times may vary depending on the nature of the project, availability of materials, and the current demand for her artwork. We appreciate your understanding and patience as we ensure every order is handled with the attention it deserves.
Please review the details below for more information about shipping and delivery times, along with frequently asked questions.
Shipping Information
Processing Time
Since all orders are managed by Mali Isabel directly, processing times may vary. Standard items like gifts and accessories or aboriginal art prints typically take 3-5 business days to process before shipping. During busy periods or for custom orders, processing may take up to 4 weeks.
However, for commisioned aboriginal art or limited-edition pieces, processing can take longer depending on the project. Mali Isabel Art will provide an estimated timeframe when you place your order and will communicate any unexpected delays.
Domestic Shipping
We offer standard shipping within Australia. Shipping times vary based on location, with most deliveries arriving within 10-15 business days for standard shipping.
International Shipping
We ship worldwide! Delivery times for international orders vary by region but generally take between 7-21 business days. Shipping rates and estimated delivery times will be provided at checkout.
Sustainability
We are committed to reducing our environmental footprint by using compostable mailer bags. This may occasionally extend delivery times by up to 4 weeks as we wait for packaging supplies, but we appreciate your support in making eco-friendly choices.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email to follow its journey to you.
If you have any additional questions or need further assistance, please don't hesitate to contact the Mali Isabel Art team and we’ll be happy to assist with your order.
CONTACT US
Frequently Asked Questions
How long will it take to receive my order?
Domestic orders usually arrive within 1-14 business days, while international orders may take 7-21 business days depending on your location. Please note that additional time may be needed for our sustainable packaging. If you’ve ordered a custom piece, the delivery time will depend on the project.
What are the shipping costs?
Shipping costs vary depending on the delivery destination and the size of your order. You will see the shipping fees and available options at checkout before completing your purchase.
What should I do if my order hasn’t arrived within the expected timeframe?
If your order hasn’t arrived within the estimated shipping time, please check your tracking number for updates. If you still need assistance, don’t hesitate to contact us, and we’ll be happy to help resolve the issue.